There is a lot going on in the United States right now. Things that have a lot of your team members, customers, vendors, partners, and other stakeholders very concerned, anxious, or frightened. Yet, somehow, with everything going on in the world, there’s a pervasive idea that businesses are supposed to be apolitical entities that stay […]
One day, someone from your team will come to you, and ask for something they need. Maybe it’s extra time, materials, or staffing. Maybe it’s the raise they should’ve gotten but didn’t. Maybe it’s something else that you know in your gut, despite being the right thing to do, will be denied by the people […]
1 hour. 60 minutes. 3,600 seconds. Indulge me. Play along. This won’t take long. In the last hour… I want you to think about the last hour before this moment. What did you do? What did you accomplish? How did it compare against your baseline? Keep your answers to these questions in mind throughout this […]
I’ll keep it brief today. I’ve been told, by numerous people, that the outlines, frameworks, and scripts that I’ve provided to them for an important conversation have been among the most useful parts of my book and leadership philosophy. As a result, I’ve decided to put together a new resource to accompany The Lovable Leader […]
Recently, I’ve had a few conversations with people about interactions they’ve had that left them feeling frustrated, angry, confused, or hurt. More often that not, these situations were a product of two very simple and related factors: They were making an assumption about someone else, and never stopped to ask for clarification They were reacting […]
Some people have a hard time with words. They struggle to say what is in their hearts. Sometimes they even struggle to find what is in their hearts. This can be a real problem when it comes to giving appreciation. Acknowledging someone for something is a special moment, and how well you handle it can […]
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