What’s your favorite movie of all time? Until recently, I had a number of movies vying for the title of “Jeff’s favorite movie.” I wouldn’t fault you for thinking it’s Spider-Man: No Way Home. I love that movie, it’s easily my second favorite movie of all time. Dead Poets Society made a huge impact on […]
Power Imbalances
Today, we’re going to talk about power. Power is a concept that would be impossible to cover in a single blog post. Narrowing our focus, we’re going to talk about power at work. However, the very same concepts are broadly applicable in the world outside of work including in our homes, our personal relationships and […]
“I’d like to speak to the manager”
We need to talk about the tension between customers and businesses because we’re at the breaking point. People need stuff. Luckily, businesses provide stuff. Businesses need to sell stuff. Luckily, people buy stuff. So, why is the whole thing generally so awful? The problem is that neither side trusts the other anymore. In truth, there […]
Violence and Work
When we hear the word violence, we immediately think of physical assault. Violence is commonly associated with exclusively cathartic and tangible events that results in bodily harm to another, or property damage. However, this is only the most common understanding and usage of violence. “The intentional use of physical force or power, threatened or actual, […]
Promises and Exemptions
What is the value of a promise? More importantly, what are the consequences when a promise is not honored? Here is the unfortunate truth… People don’t always honor their promises Brands don’t always honor their promises Governments don’t always honor promises I have had friends and acquaintances throughout my life who have fallen short on […]
Dig Past Predictable
It is far easier to say what you want than it is to create the conditions to get what you want. I’ve been consulting clients in some form or fashion for the last 14 years and over that time, I’ve noticed something. Whenever I’m doing an assessment or an inquiry with a new client — […]